# How do I close or delete my Dropify account?

There's no self-service "delete account" button. If you have an active subscription, disable auto-renewal yourself first; then email support asking to close/delete the account, and it's removed after a short period of inactivity once there's no active plan or balance.

## Steps

1. If you have an active subscription, disable auto-renewal yourself from **Account Settings → Subscriptions and Payments** — support cannot do this step for you.
2. Email support with your account email and a request to close/delete your account (and remove your saved card, if any — see [How do I remove my saved credit card from Dropify?](https://help.dropify.shop/en/subscription_billing/remove-a-saved-card/)).
3. Once your subscription period ends and the account has no active plan or balance, it's automatically deleted after a period of inactivity; account data is generally retained a short time afterward before permanent removal.
4. If you'd rather not lose your store coins balance, you can also just leave the account dormant instead of requesting deletion — an inactive account with no active plan costs nothing.

## Common problems

- Account created by mistake, never used → still email support with the account email; a never-used account is usually the fastest to close.
- Asked support to cancel and delete immediately, but nothing happens until subscription ends → this is expected — the store stays live until the paid period is over, then it's cleared out after inactivity.
- Want data (personal info, orders, store) permanently erased, not just the store closed → say so explicitly in your request; support can confirm what's deleted and what's legally required to retain briefly.
- Still see charges after asking for deletion → this means auto-renewal wasn't disabled; do that yourself, since support doesn't have access to your billing toggle.

## Related
- [How do I cancel my Dropify subscription?](https://help.dropify.shop/en/subscription_billing/cancel-subscription/)
- [How do I remove my saved credit card from Dropify?](https://help.dropify.shop/en/subscription_billing/remove-a-saved-card/)
- [How do I stop marketing/notification emails from Dropify?](https://help.dropify.shop/en/account_login/unsubscribe-from-marketing-emails/)
- [My store was deleted for inactivity — can I get it back?](https://help.dropify.shop/en/subscription_billing/store-deleted-for-inactivity-and-restore/)