# I can't log in to my Dropify dashboard — how do I fix it?

Most login errors clear up by retrying on the correct login page after a couple of minutes; if it persists, send support a screenshot of the exact error so it can be fixed.

## Steps

1. Make sure you're on the current login page: `https://admin.mydropify.shop/auth/login`. If you still have an old bookmark for `admin.dropify.shop`, update it — all stores have moved to the new platform version.
2. Try a different browser, or an incognito/private window, in case of a stuck session or cached login.
3. Wait a couple of minutes and try again — many login errors are temporary and clear on retry.
4. If a custom domain was set on a landing page, check that it isn't interfering with your store links.
5. Still failing? Email support with a screenshot of the exact error message and your account email — most login errors get fixed within the day.

## Common problems

- "Something went wrong" or "Action Failed" generic error → send a screenshot; this is usually a backend issue support needs to fix on their side rather than something you can resolve locally.
- Account seems locked/closed with no explanation → this can be a short, platform-wide maintenance lock (sometimes just minutes); if it doesn't clear shortly, contact support with your account email.
- Login keeps asking for a security code you never set up → this means two-factor authentication is on but wasn't set up on your device; see [How do I reset my Dropify password?](https://help.dropify.shop/en/account_login/reset-your-password/) and contact support if the code prompt won't go away after a password reset.
- Login worked before but suddenly stopped, no changes made → try the retry/browser steps above first; if unresolved, this is usually a platform-side bug support needs to fix.
- Login page gets stuck on a Mac (e.g. in Safari) and never finishes loading → this is usually an old leftover login cookie conflicting with a new one; log out completely (or clear your browser's site data for `mydropify.shop`) and log in again. If it still gets stuck, send support a short screen recording of the issue.

## Related
- [How do I reset my Dropify password?](https://help.dropify.shop/en/account_login/reset-your-password/)
- [I signed up with Google and can no longer log in — what do I do?](https://help.dropify.shop/en/account_login/sign-in-with-google-issues/)
- [My store disappeared from the dashboard — where did it go?](https://help.dropify.shop/en/account_login/store-missing-from-dashboard/)