# How do I reset my Dropify password?

Use **Forgot your password?** on the login page to get a reset link by email — you don't need to be logged in for this.

## Steps

1. Go to `https://admin.mydropify.shop/auth/login`.
2. Click **Forgot your password?**.
3. Enter the email address on your Dropify account and click **Send reset link**.
4. Open the email and follow the link to set a new password.
5. Once logged in, you can also change your password directly from **Account Settings → Security and Privacy**.

## Common problems

- Reset email never arrives → check spam/junk first; if it's not there, request the link again — email delivery delays are the most common cause.
- Reset link used, but login still fails → double-check you're using `https://admin.mydropify.shop/` (not an old or bookmarked URL) and try a different browser; if it still fails, contact support with your account email and a screenshot of the error.
- Not sure if it's a wrong password or a stuck session → use **Forgot your password?** rather than guessing repeatedly, then retry.
- Also prompted for a two-factor/security code after resetting → this means 2FA is enabled on the account; see [I can't log in to my Dropify dashboard — how do I fix it?](https://help.dropify.shop/en/account_login/login-errors-troubleshooting/) if the code was never set up on your device.

## Related
- [I can't log in to my Dropify dashboard — how do I fix it?](https://help.dropify.shop/en/account_login/login-errors-troubleshooting/)
- [I signed up with Google and can no longer log in — what do I do?](https://help.dropify.shop/en/account_login/sign-in-with-google-issues/)
- [How do I change the email address on my Dropify account?](https://help.dropify.shop/en/account_login/change-your-account-email/)