# My store disappeared from the dashboard — where did it go?

If you have more than one store, make sure you're logged into the right one from **Store Selection**; if a store was deleted for inactivity it won't show at all. A small number of older accounts also still need to migrate from the previous platform version.

## Steps

1. If you own multiple stores, check **Account Settings → My Stores** or the store-selection screen at login — it's easy to end up viewing the wrong one.
2. If a store you expect to see isn't listed anywhere, it may have been automatically deleted for inactivity — see [My store was deleted for inactivity — can I get it back?](https://help.dropify.shop/en/subscription_billing/store-deleted-for-inactivity-and-restore/).
3. If logging in prompts you to register a new store instead of showing your existing one, you may still be on the older platform version; use `https://admin.mydropify.shop/auth/login` (not `admin.dropify.shop`) and look for a migration prompt/button in your account to move to the current version.
4. If a store with a connected custom domain doesn't appear even though the live site loads fine, contact support with the domain and account email — this is usually a display issue that support can fix from their side.

## Common problems

- Only your newest store shows, an older one is missing → the older store likely had no active plan for a long time and was auto-deleted; see [My store was deleted for inactivity — can I get it back?](https://help.dropify.shop/en/subscription_billing/store-deleted-for-inactivity-and-restore/).
- Store creation process gets stuck and never finishes → try a different browser, make sure you're logged into an email account in that browser, or try a different network/VPN if your connection is blocking part of the signup flow.
- Re-registered with the same email after your store vanished, but old data still isn't there → contact support with your account email, approximate signup date, and store name; a new signup does not automatically reconnect to a deleted store.
- Blog posts or other content missing after an update → some features are temporarily removed while being rebuilt; existing links usually keep working even while the feature is unavailable in the dashboard.

## Related
- [My store was deleted for inactivity — can I get it back?](https://help.dropify.shop/en/subscription_billing/store-deleted-for-inactivity-and-restore/)
- [I can't log in to my Dropify dashboard — how do I fix it?](https://help.dropify.shop/en/account_login/login-errors-troubleshooting/)