# How do I stop marketing/notification emails from Dropify?

Turn off newsletter/marketing emails yourself from **Store Settings → Notifications** — toggle off **Receive newsletter emails** and save. The unsubscribe link at the bottom of an email works too; if neither stops the emails, contact support directly.

## Steps

1. Go to **Store Settings → Notifications**.
2. Under **Manage Store Notifications**, turn off **Receive newsletter emails**, then click **Save Changes**.
3. Alternatively, use the **unsubscribe** link at the bottom of the email you received.
4. Note this only stops notifications — it does not close your account or store. If you also want the account itself gone, see [How do I close or delete my Dropify account?](https://help.dropify.shop/en/account_login/close-or-delete-your-account/).

## Common problems

- Clicked unsubscribe but emails keep coming → use the **Receive newsletter emails** toggle in Store Settings → Notifications instead, which is the more reliable option; if emails still keep arriving after turning it off, contact support directly.
- Only want to stop marketing emails but keep order/security notifications → mention this specifically to support, since a blanket unsubscribe request may be handled as "no longer active."
- Getting emails despite never actually using the platform → this usually means an account exists under your email even if you never built a store; support can confirm and unsubscribe/delete it — see [How do I close or delete my Dropify account?](https://help.dropify.shop/en/account_login/close-or-delete-your-account/).

## Related
- [How do I close or delete my Dropify account?](https://help.dropify.shop/en/account_login/close-or-delete-your-account/)
- [How do I change the email address on my Dropify account?](https://help.dropify.shop/en/account_login/change-your-account-email/)