# I didn't receive my signup verification code — what now?

Check your spam/junk folder first, then use the **resend code** option — most missing verification codes are a delivery delay, not a platform issue.

## Steps

1. Check spam, junk, and promotions folders in your inbox for the email from Dropify.
2. On the verification screen, use the option to **resend the code** and wait a few minutes.
3. Double-check you're entering the digits in the right order — codes are easy to transpose.
4. If you entered the wrong email during signup, look for a **change email** option at the verification step rather than starting over.
5. Still nothing after resending? Email support with the email address you signed up with; they can verify it manually.

## Common problems

- Code typed correctly but still rejected → re-check the digit order; a reversed code is a common cause of "invalid code" errors.
- Entered the wrong email at signup → use the **change email** button on the verification step, if shown, instead of creating a duplicate account.
- No email arriving at all, even after multiple resends → contact support with the exact email address; they can send the code directly.

## Related
- [How do I reset my Dropify password?](https://help.dropify.shop/en/account_login/reset-your-password/)
- [How do I change the email address on my Dropify account?](https://help.dropify.shop/en/account_login/change-your-account-email/)
- [I can't log in to my Dropify dashboard — how do I fix it?](https://help.dropify.shop/en/account_login/login-errors-troubleshooting/)