# COD Partner identity verification is taking a long time

Identity verification for a COD Partner account is reviewed and approved by COD Partner, not by Dropify, so Dropify has no visibility into that review queue and can't speed it up.

## Steps

1. Confirm you submitted all requested identity documents inside your **COD Partner** account directly (not through Dropify).
2. Contact COD Partner's own support team to check your review status or ask them to expedite — Dropify support cannot approve or track verification on their platform.
3. If COD Partner support isn't responding, keep following up with them directly. Dropify can pass along your account details to help, but the resolution has to come from COD Partner.
4. Once your account is verified on COD Partner's side, your existing Dropify–COD Partner connection works immediately — no need to reconnect or change anything in Dropify.

## Common problems

- Account shows as blocked on a linked partner platform (COD Partner or a similar connected service) → this is enforced by that platform, not by Dropify; contact its support directly with your account details.
- COD Partner support hasn't replied for several days → keep contacting COD Partner directly about the delay; if you're stuck, share your COD Partner account ID with Dropify support so it can be passed along, though final resolution still depends on COD Partner.
- Asked how to get a "manager" account on COD Partner → that account type is also created on COD Partner's own platform; request it from them directly.

## Related
- [How to connect COD Partner and auto-send orders to it](https://help.dropify.shop/en/orders_cod/cod-partner/)
- [Join the COD Partner Affiliate Program from Dropify](https://help.dropify.shop/en/apps_marketplace/cod-partner-affiliate-program/)