# \"Failed to load countries\" error at checkout

A "Failed to load countries" error on the checkout page's country selector was a known platform issue that has been fixed — if you still see it, it usually clears with a refresh or a fresh page load.

## Steps

1. Refresh the page (or clear your browser cache) and try the country/phone-country selector again — this resolves the error for most merchants and customers now that the underlying issue has been fixed.
2. If you're seeing this while editing your store in the theme editor, reload the editor tab before retrying.
3. If customers report it on your live storefront, check the checkout page yourself in an incognito/private browser window to confirm whether it's still happening.
4. If the error still appears after refreshing, contact support with the exact page URL and a screenshot of the error so it can be checked directly — this may point to a new issue rather than the original one.

## Common problems

- Error only shows for some customers, not others → try reproducing it yourself in a private browser window; if you can't reproduce it, it may be a temporary network issue on the customer's side.
- Country selector loads but the phone country code doesn't match the customer's country → this is a separate display issue from the loading error; report it separately with the country involved.

## Related
- [Subtotal and total aren't showing on my checkout page](https://help.dropify.shop/en/checkout/checkout-subtotal-total-not-showing/)