# Why is my dashboard paused — is it because of a negative balance?

When your store coins balance drops to **-$1 or lower**, dashboard access is paused until you top up — but your live storefront and landing pages stay online for customers the whole time. Set up **Auto-Recharge** so this doesn't catch you by surprise.

## Steps

1. Go to **Account Settings → Coins/Balance** and check your current balance.
2. If it's negative, top up to bring it back above zero — dashboard access resumes as soon as the balance clears.
3. To prevent this happening again, open the **Auto Recharge** tab and set a threshold (e.g. "when balance falls below X, recharge to Y") using a saved payment method.
4. An automated email is sent the moment your account is suspended for a negative balance — check spam if you didn't see it.

## Common problems

- Orders and visitor stats seem to have vanished from the dashboard → this is usually a sign your balance ran out, not a data-loss bug; log in via a browser, top up, and the dashboard should recover.
- No warning email before the dashboard paused → an automated notification is sent immediately when the balance goes negative; check spam/junk, and consider Auto-Recharge so you're not relying on catching that email in time.
- Worried customers can't buy while your dashboard is paused → they can — the live store and landing pages keep working; only your own dashboard access locks at -$1. If the balance keeps falling without a top-up and no saved card can cover it, Dropify eventually closes the account and emails you about it, so top up before it gets that far to avoid any disruption.
- Messaged support on WhatsApp with no response → WhatsApp isn't monitored for support; use email for anything urgent, including balance issues.

## Related
- [I topped up my store balance but it's not showing — what do I do?](https://help.dropify.shop/en/coins_balance/wallet-top-up-not-credited/)
- [What are these coin transactions in my history?](https://help.dropify.shop/en/coins_balance/understanding-coin-transactions/)