# Why are my test orders using up store coins?

Every order placed on your store — including test orders — consumes coins, because Dropify's pricing is order-based, not just for real sales. If test orders piled up because of a bug on your store (not something you did on purpose), support can refund the coins that were deducted.

## Steps

1. If you're deliberately testing (e.g. checking pixels or a new landing page), expect each test order to cost the same as a real one — there's no separate "test mode" that skips the charge.
2. To limit accidental duplicate/spam orders costing you coins, install and enable the built-in **Anti-Spam** app from the Apps section.
3. If a bug on your side generated a batch of unintended test orders (e.g. a landing page not redirecting to the thank-you page correctly), fix that first, then contact support explaining what happened and ask for those coins to be credited back.

## Common problems

- Testing pixels/tracking created many orders and used a lot of coins → this is expected — pixel and checkout testing still counts as real orders on the coin system; test in smaller batches where possible.
- Same customer sending repeated duplicate orders → activate the Anti-Spam app rather than expecting a refund each time; support can't retroactively waive coins for orders your store genuinely received.
- Orders were the result of a confirmed bug (e.g. broken redirect) → explain the technical cause to support with evidence; refunds for coins are more likely to be approved once the underlying bug is understood and fixed.

## Related
- [What are these coin transactions in my history?](https://help.dropify.shop/en/coins_balance/understanding-coin-transactions/)
- [Can I get my store balance/coins refunded to my bank account?](https://help.dropify.shop/en/coins_balance/refund-of-store-balance/)