# I topped up my store balance but it's not showing — what do I do?

First refresh and recheck your balance — many top-ups post a few minutes after the bank confirms payment. If it's still missing after that, and especially for Cash Plus or bank-app payments, contact support with your account email and the payment amount/date.

## Steps

1. Go to **Account Settings → Coins / Balance** and refresh the page — some top-ups take a few minutes to reflect.
2. If you manage more than one store, make sure you're checking the balance on the correct store — a payment can be applied to a different store than the one you're viewing.
3. Still not showing? Email support with your account email, the amount paid, the payment method (bank card, Cash Plus, etc.), and the date/time.
4. Support checks the payment against your account and manually credits the balance if the payment is confirmed but wasn't applied automatically.

## Common problems

- Paid via Cash Plus and it's not reflected → Cash Plus top-ups sometimes need manual confirmation by support rather than crediting instantly; a Moroccan bank card is a faster alternative if you need the balance immediately.
- Orders and stats disappeared from the dashboard around the same time as a failed top-up → this is usually because your balance ran out, not a bug — see [Why is my dashboard paused — is it because of a negative balance?](https://help.dropify.shop/en/coins_balance/account-suspended-negative-balance/).
- Topped up on one store but the balance shows on another → double-check which store you were logged into when you paid; support can move the credit to the right store.
- Amount credited doesn't match what you paid → see [I was charged twice for the same balance top-up — can I get the extra back?](https://help.dropify.shop/en/coins_balance/duplicate-or-double-charge-top-up/) if you were charged more than once, or contact support directly for a partial-credit discrepancy.

## Related
- [I was charged twice for the same balance top-up — can I get the extra back?](https://help.dropify.shop/en/coins_balance/duplicate-or-double-charge-top-up/)
- [Why is my dashboard paused — is it because of a negative balance?](https://help.dropify.shop/en/coins_balance/account-suspended-negative-balance/)
- [I was charged twice, or don't recognize a Dropify charge — what do I do?](https://help.dropify.shop/en/subscription_billing/dispute-a-duplicate-or-unrecognized-charge/)