# Fix: domain already linked to another store

This error means the exact domain name is already attached to a Dropify store — usually one you (or someone with access to your account) connected before, including on a store you no longer use.

## Steps

1. Check whether you have another Dropify store, including an old or trial store, where you may have added this domain previously.
2. If you find it, open that store's **Store Settings → Domains**, and delete the domain there (trash icon next to it).
3. Go back to your current store and add the domain again under **Store Settings → Domains → Add Custom Domain**.
4. If you're sure the domain was never linked to any of your own stores, contact support with the exact domain name so they can check which account it's attached to.

## Common problems

- "Domain invalid" message when adding a domain → in some cases this actually means the domain was already added to your own store — check your domains list before re-adding it.
- Waiting for a domain to be released from another store → if that other store was deleted, the domain is released automatically and you can add it again right away. If the store still exists, open a support ticket from the store that should keep the domain, and Dropify will move it for you.

## Related
- [How to connect a custom domain to your Dropify store](https://help.dropify.shop/en/domains_dns/connect-custom-domain/)
- [My domain is connected but the store still won't load](https://help.dropify.shop/en/domains_dns/domain-not-connecting-troubleshooting/)