# My domain is connected but the store still won't load

After you point a domain to Dropify, the connection normally completes within minutes once the DNS change takes effect. If it's still not connected after a few hours, something is wrong — the checks below cover the common causes.

## Steps

1. Open **Store Settings → Domains** and confirm the domain shows **Connected**, not **Not Connected**. If it's not connected, use the refresh/Check DNS icon, or re-verify the nameservers are exactly `dns1.dropify.shop` and `dns2.dropify.shop` — see [How to connect a custom domain to your Dropify store](https://help.dropify.shop/en/domains_dns/connect-custom-domain/).
2. If the dashboard shows the domain as connected but the site itself shows a "Store Connection Error" or a 500/522 error, wait a short while and reload — this is often a propagation/caching delay that clears itself once DNS finishes updating.
3. Still an error after waiting a day? Check whether the domain is still using its old nameservers (from a previous host, or Cloudflare) instead of Dropify's — a **Cloudflare Error 522 (Host Timeout)** in particular almost always means the domain is still on Cloudflare's nameservers rather than Dropify's.
4. If you removed a custom domain and the store still won't load, check **Store Settings** for any redirect you configured for the store — a leftover redirect pointing away from your store can block access even after the domain itself is removed.
5. If none of this resolves it, contact support with your domain name and a screenshot of your nameserver settings from your domain provider.

## Common problems

- Cloudflare 522 error with active ads running → remove Cloudflare's DNS records/nameservers and point the domain to `dns1.dropify.shop` / `dns2.dropify.shop` instead; allow up to 48 hours after the switch.
- "Store Connection Error" shown even though Domains page says Connected with correct DNS → usually resolves after a recheck; if it persists more than a day, contact support with the domain name.
- Domain intermittently fails to load (`DNS_PROBE_FINISHED_NXDOMAIN`) → can also be a local network/browser DNS cache issue — try a different network or restart your router before contacting support.
- Domain still not connected after a few hours with correct nameservers → something is wrong; recheck that your nameserver records match exactly (`dns1.dropify.shop` and `dns2.dropify.shop`), then contact support with a screenshot of your settings if they check out.

## Related
- [How to connect a custom domain to your Dropify store](https://help.dropify.shop/en/domains_dns/connect-custom-domain/)
- [Nameservers vs A/CNAME records — which one should I use?](https://help.dropify.shop/en/domains_dns/nameservers-vs-a-cname-records/)
- [SSL certificate not working on my custom domain](https://help.dropify.shop/en/domains_dns/ssl-not-working-custom-domain/)
- [Fix: domain already linked to another store](https://help.dropify.shop/en/domains_dns/domain-already-linked-to-another-store/)