# How to set up a professional/business email on your connected domain

If your domain uses Dropify's nameservers, Dropify's DNS panel controls it — you can't add your own MX/TXT/SPF records there. To use a professional email address (Namecheap Private Email, Google Workspace, etc.) on the same domain, connect your domain using the **CNAME method** instead of nameservers — see [Nameservers vs A/CNAME records — which one should I use?](https://help.dropify.shop/en/domains_dns/nameservers-vs-a-cname-records/) — so your existing DNS provider keeps managing mail records while your store stays connected.

## Steps

1. Go to **Store Settings → Domains** and check whether your domain currently uses Dropify's nameservers.
2. If it does, switch to the CNAME method instead: add a CNAME record pointing to `cname.dropify.shop` at your registrar — see [Nameservers vs A/CNAME records — which one should I use?](https://help.dropify.shop/en/domains_dns/nameservers-vs-a-cname-records/) for the exact steps (including a video tutorial). This keeps your domain's DNS with your own provider so you can manage email records yourself.
3. In your domain provider's DNS page, add the email records your email provider requires (MX, TXT/SPF, etc.), alongside the CNAME record that keeps the store connected.
4. Wait for the changes to propagate, then confirm both your store and your new email are working.

## Common problems

- Site went down after changing DNS for email → double-check the CNAME record for the store connection was actually added, not just the email records — a missing or misconfigured record at the registrar is the most common cause.
- Want to keep your current email provider's nameservers without breaking the store connection → switch to the CNAME method described above instead of the default nameserver method in [How to connect a custom domain to your Dropify store](https://help.dropify.shop/en/domains_dns/connect-custom-domain/); contact support if you get stuck.
- Only need to keep an existing mailbox (e.g. Hostinger email) active while still using Dropify's nameservers for the store → the CNAME method is the supported way to do this; if you'd rather not switch, contact support to check whether your specific provider can be configured to keep mail working without changing your connection method.

## Related
- [Nameservers vs A/CNAME records — which one should I use?](https://help.dropify.shop/en/domains_dns/nameservers-vs-a-cname-records/)
- [How to connect a custom domain to your Dropify store](https://help.dropify.shop/en/domains_dns/connect-custom-domain/)