# SSL certificate not working on my custom domain

Dropify automatically issues and activates a free SSL certificate once your domain is fully connected — you never need to generate or upload a CSR or certificate yourself.

## Steps

1. Confirm your domain shows **Connected** under **Store Settings → Domains**. SSL is only issued after the domain finishes connecting, so an SSL error right after adding a domain is usually just the connection still in progress.
2. Make sure you've added your **main domain** (e.g. `store.com`), not only a subdomain — SSL for a subdomain-only setup can fail to activate until a main domain is added.
3. If you recently changed DNS records (switched providers, added new records, etc.), give it time to re-propagate — a fresh SSL certificate is issued after DNS settles, which can temporarily show "Not Secure."
4. If the certificate error persists after the domain shows Connected and enough time has passed, contact support with the domain name — some `www` subdomain and certificate issues have required the development team to reissue the certificate.

## Common problems

- "Not Secure" warning right after changing DNS records → expected temporarily; if it doesn't clear after propagation finishes, contact support rather than trying to generate your own CSR — Dropify handles certificate issuance automatically.
- Root domain works but `www` shows a certificate error → report this to support with both URLs; this has required a manual fix on Dropify's side in past cases.
- `NET::ERR_CERT_DATE_INVALID` or similar cert errors on your `mydropify.shop` or connected domain → contact support, this is typically resolved by re-issuing the certificate on Dropify's side.
- Browser flags your domain as "dangerous" or "phishing" (not a certificate error) → this is Google/your browser blocklisting the domain name itself, not a Dropify security issue. Contact Google Search Console or your domain registrar directly — only they can lift this status.

## Related
- [How to connect a custom domain to your Dropify store](https://help.dropify.shop/en/domains_dns/connect-custom-domain/)
- [My domain is connected but the store still won't load](https://help.dropify.shop/en/domains_dns/domain-not-connecting-troubleshooting/)