# Landing page shows an error, 404, or won't load

Most "not loading" reports turn out to be an old or mistyped link, or a browser cache issue — before contacting support, get the current link from inside the builder and test it in a private/incognito window.

## Steps

1. Open the landing page from your **Landing Pages** list and copy its link fresh from there (don't reuse an old saved URL — it can become outdated after edits).
2. Confirm the page's status is **Published**, not Draft — an unpublished page won't be reachable at its public link.
3. Test the fresh link in a private/incognito window or a different browser and device.
4. If it works in incognito but not your regular browser, clear your browser's cache and cookies and try again.
5. If it still fails everywhere, contact support with the exact link and a screenshot of the error.

## Common problems

- New landing page returns a 404 → double-check it's Published, and that you're using the current link copied from the Landing Pages list, not an old one.
- Page fails to load specifically when traffic arrives from an ad click → send support the exact ad link you're using; a malformed or outdated URL in the ad itself is a common cause.
- "Send to store" doesn't work / page shows "no store" → landing pages are independent of your store. Reach a page either through its own dedicated link, or by connecting a domain directly in that specific landing page's settings; "Send to Store" only shares a landing page to another Dropify store account (e.g. a partner's), it's not how you attach a page to your own store.
- Recreated a landing page with a slug you used before and get "link already in use," even though the old link now 404s → contact support to have the old slug released before reusing it.
- Everything about the page looks right in the builder but the live version is broken or missing sections → see the edits-not-saving article — this is usually a save/publish sync issue rather than the page being deleted.

## Related
- [Changes in the landing page builder aren't saving or aren't going live](https://help.dropify.shop/en/landing_page_builder/landing-page-edits-not-saving/)
- [How to set a landing page as your store's home page](https://help.dropify.shop/en/landing_page_builder/set-a-landing-page-as-your-home-page/)
- [My landing page, product, or its orders disappeared](https://help.dropify.shop/en/landing_page_builder/landing-page-or-orders-disappeared/)