# My landing page, product, or its orders disappeared

If a landing page, product, or its orders suddenly disappear, contact support immediately with the page name, approximate date, and any order numbers you remember — these cases have been recoverable, but they need to be reported quickly, especially while ad campaigns are still running.

## Steps

1. Check the **Landing Pages** list and your **Orders** list first to confirm the item is actually gone and not just filtered out (widen any date filters).
2. Note the exact landing page name/link, the product involved, and roughly when it was last working.
3. If you have active ad campaigns pointing at the missing page, note that too — this affects how urgently it needs to be looked at.
4. Contact support right away with these details; do not wait, especially if ads are actively spending on the missing page.
5. If orders are restored, double-check their order numbers — restored orders can be reissued with a new order number rather than the original one.

## Common problems

- A recently created landing page and its first orders vanished overnight → this has happened to multiple merchants; in past cases the page and data were restored after being reported, though there's no fixed turnaround time. Report it immediately with your page name and the order numbers you had.
- Can't find old landing pages you made a while ago → confirm you're checking the right account/store, then contact support with the store name so they can check whether the pages still exist under it.
- Restored orders show different order numbers than before → this is expected when orders are recovered after a data issue; the order content itself is preserved even though the number changes.
- Your whole store, not just one page, seems to have lost data → mention this explicitly when contacting support, since it changes how the issue is investigated.

## Related
- [Landing page shows an error, 404, or won't load](https://help.dropify.shop/en/landing_page_builder/landing-page-not-loading-or-404/)
- [Store design or home page got wiped after a theme change](https://help.dropify.shop/en/store_theme/store-design-reset-or-lost-customizations/)