# How do I connect Brevo to sync my store data?

Brevo (formerly Sendinblue) syncs your customers, newsletter subscribers, products, and orders so you can run email marketing campaigns from Brevo.

## Steps

1. Open **Brevo** from Apps and click **Connect Brevo**.
2. Enter your **API Key** from your Brevo account and confirm.
3. When prompted to sync, choose **Sync All Data** to send your existing customers, newsletter subscribers, products, and orders to Brevo, or **Skip for now** to do it later.
4. Under **Settings**, choose which events to track and send to Brevo: **Started Checkout Event** and **Placed Order Event**.
5. On the **Data Synchronization** panel, check the status of each data type (Customers, Newsletter Subscribers, Products, Orders) — it shows Complete, Processing, Partially Completed, or Failed — and use **Resync** on any row that needs to be retried.

## Common problems

- Connection fails right away → "Failed to connect to Brevo. Please check your API key" means the key was rejected; regenerate it in Brevo and paste it in again without extra spaces.
- Sync stuck on Processing or shows Failed → open **View message** on that row for the specific error, then use **Resync** for just that data type instead of a full resync.
- New orders/customers aren't appearing in Brevo → sync isn't fully real-time for everything; use **Resync All** to pull the latest data, and confirm the relevant event (Started Checkout / Placed Order) is enabled in Settings.
- Disconnected by mistake → reconnecting with the same API key restarts the integration; you'll need to resync your data again afterward.

## Related
- [How do I connect Mailchimp to my store?](https://help.dropify.shop/en/marketing_email_sms/mailchimp/)
- [How do I connect Klaviyo for email/SMS marketing flows?](https://help.dropify.shop/en/marketing_email_sms/klaviyo/)