# How do I set up automated order emails with Easy Mailer?

Easy Mailer sends automated emails to customers based on your order statuses — for example a confirmation email when an order is placed, or a shipping email when it ships.

## Steps

1. Install/open **Easy Mailer** from Apps.
2. If you see "SMTP Configuration Required," set up your email provider's SMTP settings first — Easy Mailer can't send emails without it.
3. Go to **Email Templates** and click **Add Email Template**.
4. Fill in the **Template Name**, **Email Subject**, and choose the **Order Status** that should trigger it (e.g. Paid, Shipped, Cancelled).
5. Optionally start from a **Base Template**, set the **Language**, and mark it **For digital products only** if it should send just for digital items (otherwise it applies to all products).
6. Use the visual **Template Editor** to design the email content, then save.
7. Before relying on it, click **Send Test** on the template and enter an email address to receive a test copy.
8. Manage existing templates with **Edit Template**, **Edit Settings**, or **Delete** from the table's Actions column.

## Common problems

- Emails aren't sending at all → check the SMTP warning banner; if it still shows "SMTP Configuration Required," your provider settings aren't saved correctly.
- Customer never got the confirmation email → confirm a template exists for that exact **Order Status**; each template only fires for the one status it's linked to.
- Test email never arrives → check spam/junk folders first, then re-verify SMTP settings; a failed test usually means the SMTP credentials are wrong.
- Wrong template language sent → templates are matched by the **Language** set on the template; add a template per language you want covered.

## Related
- [How do I connect Brevo to sync my store data?](https://help.dropify.shop/en/marketing_email_sms/brevo/)
- [How do I control which email notifications I receive?](https://help.dropify.shop/en/storefront_settings/notifications-settings/)