# How do I send automated SMS notifications with Twilio?

Twilio SMS sends automated text messages to customers when an order reaches a specific status, using your own Twilio account.

## Steps

1. Open **Twilio SMS** from Apps and click **Connect Account**.
2. Enter your Twilio **Account SID**, **Auth Token**, and **Phone Number**, then save — the app will show "Connected as {phone}" once linked.
3. Go to **Automated SMS Rules** and click **Create a new automated SMS**.
4. Give the rule a **Rule Name**, pick the **Order Status** that should trigger it, and write the **SMS Text**.
5. Turn the rule on/off anytime from its status toggle, or edit/delete it later.
6. Check **SMS Logs** to see every message sent (From, To, Content, sent date/time) and its status: Pending, Sent, Delivered, or Failed. You can **Resend** a failed message directly from its log entry.

## Common problems

- Messages show Failed in the logs → this is usually a Twilio-side issue (invalid number format, insufficient Twilio balance, or unverified sender number); check the Twilio console, then use **Resend** on the log entry.
- No SMS sent when an order changes status → confirm a rule exists for that exact order status and is turned on; rules only fire for the status they're linked to.
- Can't connect the account → recheck the Account SID, Auth Token, and phone number are copied exactly from Twilio, including the country code on the phone number.
- Customer got a message in the wrong language/wording → SMS text is fixed per rule; create a separate rule per order status/language combination you need.

## Related
- [How do I set up automated order emails with Easy Mailer?](https://help.dropify.shop/en/marketing_email_sms/easy-mailer/)
- [How do I add Facebook Messenger chat to my store?](https://help.dropify.shop/en/marketing_email_sms/facebook-messenger/)