# Why does the Dropify app show my store as inactive when it's live?

If your store shows as "inactive" in the Dropify mobile app while it works fine in a browser, this is usually an outdated app version showing a stale status — your store itself is active. Update the app first before assuming anything is wrong with your account.

## Steps

1. Confirm your store is really active by opening your store's storefront link in a browser — if it loads and you can place a test order, your store and subscription are fine.
2. Open the App Store or Google Play and check for a Dropify app update; install it if one is available, then reopen the app.
3. If the status is still wrong after updating to the latest version, this isn't something you can fix from your store's settings — contact support with your app version and device type.
4. Continue managing orders and products from your dashboard in a browser in the meantime.

## Common problems

- Store shows inactive in the app even though data loads fine elsewhere → update the app first; if it persists on the latest version, contact support rather than changing store settings.
- Worried the "inactive" status means your balance or subscription lapsed → check your subscription status and balance from your dashboard in a browser; the app's status display is unrelated to your actual billing state.
- Re-logging in or reinstalling the app doesn't change the status → try updating to the latest app version instead; if the status still doesn't match, contact support.

## Related
- [Dropify app not working, stuck on splash screen, or won't log in](https://help.dropify.shop/en/mobile_app/app-not-working-needs-update/)