# How to review and clear spam or fraudulent orders

Orders that match your Anti-Spam app rules (blocked phone numbers, blocked IP addresses, or blocked keywords) are routed to **Spam Orders** instead of the main order list, so you can review them before deciding to keep or discard them.

## Steps

1. Install and configure the **Anti-Spam** app (Apps section) first — the Spam Orders page requires it to be active, and you're redirected to the app page if it isn't installed.
2. Go to **Orders → Spam Orders** to see everything that was flagged.
3. Search by product, customer name, phone, email, or address, or use **Filters** for country, sales channel, or creation date.
4. Select one or more spam orders, then use the **Actions** menu:
5. To stop similar orders from being flagged going forward, add the phone number or IP address to your Anti-Spam blocklist, or review the blocked keywords list, from inside the Anti-Spam app.

## Common problems

- Getting repeated fake orders from the same number → add that phone number to the Anti-Spam app's blocked numbers list so future orders from it are caught automatically.
- Suspicious orders with no clear pattern → add the order's IP address to the Anti-Spam app's IP blocklist to block that source.
- A real customer's order got blocked → check the Anti-Spam app's blocked keyword list; a word in the customer's name or note (e.g. "test") can trigger a false flag. Remove the word from the blocklist or convert the order back manually.

## Related
- [How to view, filter, and update the status of your orders](https://help.dropify.shop/en/orders_cod/orders-manage/)
- [How to manually create an order for a phone or WhatsApp sale](https://help.dropify.shop/en/orders_cod/orders-create/)
- [How to recover sales from abandoned checkouts](https://help.dropify.shop/en/orders_cod/abandoned-checkouts/)