# Hotjar or Microsoft Clarity isn't showing session recordings

Connecting Hotjar or Microsoft Clarity through their Dropify apps is enough — you don't need to paste any script manually into your page head. Both apps record automatically once installed, but each has an **Activate On** setting that decides which pages are actually tracked.

## Steps

1. Go to **Apps > Hotjar** (or **Apps > Microsoft Clarity**).
2. Enter your **Hotjar ID** (or **Clarity ID**) from your Hotjar/Clarity account.
3. Set **Activate** to **Only on landing pages**, **Only on the Online Store**, or **Both** — this defaults to landing pages only, so if you only ever check your main store, switch it to "Both" or "Only on the Online Store."
4. Click **Save changes**. You should see an "Installation successful" confirmation.
5. Give it a few hours — first sessions don't appear instantly, especially on lower-traffic pages.

## Common problems

- Connected correctly, still no data after a day → check the **Activate** setting first; it defaults to landing pages only, so store visits won't be recorded unless you switch it to "Both."
- One specific landing page shows no recordings while others work fine → confirm that page has its own pixel/tracking enabled if it was duplicated or rebuilt from another; also check whether the ad running to that page is sending real traffic.
- Recordings look incomplete or cut off mid-session → session recording tools can miss parts of a visit due to network conditions or slow page loads; this is a limitation of the recording tool itself, not something Dropify controls.
- Considering adding the script manually in addition to the app → not needed and not recommended; the app-based install already covers the whole store or landing page depending on your Activate setting.

## Related
- [How do I add my Facebook, TikTok, or Google pixel ID?](https://help.dropify.shop/en/pixels_tracking/how-to-add-a-tracking-pixel/)