# My Meta (Facebook) Pixel isn't tracking any events

If your Meta Pixel shows as connected but Events Manager shows nothing, the most common causes are a wrong/unsaved ID, the wrong event left unchecked, or Meta's reporting delay — not a broken pixel.

## Steps

1. Go to **Apps > Meta Pixel** (or **Store Settings > Pixels > Meta**) and confirm the **Pixel ID** matches exactly what's in Meta Events Manager — retype it if you're unsure it saved correctly.
2. Open **Event Configuration** and confirm the event you expect is checked. Note: **Lead** is not enabled by default — if you're waiting on a Lead event specifically, turn it on here.
3. If the pixel is on a landing page, open that landing page's own pixel settings and make sure its status is **Active** — landing page pixels are separate from your main store's.
4. Place a real test order or visit, then check Meta's **Test Events** tool (faster than Events Manager, which can lag).
5. Rule out ad/tracking blockers in your own browser when testing — they silently block `fbevents.js` from loading.

## Common problems

- Pixel looks connected, zero events after visits/orders → almost always the ID wasn't saved, or the event type isn't checked in Event Configuration; re-save and re-test.
- PageView and ViewContent fire but Lead/Purchase never does → check Event Configuration — Lead is off by default, and Purchase only fires once the buyer reaches an active thank-you page.
- Seeing what looks like duplicate PageView/ViewContent → this is usually a visitor re-entering the landing page in the same session, not a real duplicate; check Test Events for a duplicate **Purchase**, which is what actually affects ad reporting.
- Same checkout shows different event names in different tests → this reflects the order's status at that moment (e.g. pending vs. confirmed), not a tracking bug.
- Everything looks correctly configured and Meta still complains → this can be a domain verification requirement on Meta's side rather than a pixel/store issue — see [How to connect a custom domain to your Dropify store](https://help.dropify.shop/en/domains_dns/connect-custom-domain/) if Meta is asking you to verify a domain.

## Related
- [How do I add my Facebook, TikTok, or Google pixel ID?](https://help.dropify.shop/en/pixels_tracking/how-to-add-a-tracking-pixel/)
- [How do I set up Meta Conversions API, and what data does it send?](https://help.dropify.shop/en/pixels_tracking/meta-conversions-api-parameters/)