# How do I track influencer sales with CollabTrack?

CollabTrack lets you add influencers/affiliates, give each one a trackable link, and see the visits, sales, and commissions they generate.

## Steps

1. Open **CollabTrack** from Apps and go to **Influencers**.
2. Click **Add Influencer**, enter their **Influencer Name**, **Social Link**, and optionally a **Profile Image**, then create them.
3. Go to **Affiliate Links** and click **Create Affiliate Link**. Give it a **Name** and **Description**, then choose the **Target**: a specific **Product** or **Landing Page**.
4. Set the **Commission Type** (Percentage or Fixed) and **Commission Value**.
5. Toggle **Is Active** to control whether the link currently earns commission.
6. Share the generated referral link/code with the influencer — use **Regenerate Code** if you need a fresh one.
7. Track results back on the **Influencers** list: each row shows **Visits** and **Sales**.

## Common problems

- Influencer's sales aren't being counted → confirm the affiliate link's **Is Active** toggle is on, and that the influencer is actually sharing that specific link/code rather than a plain product/landing page URL.
- Commission looks wrong → recheck **Commission Type** — Percentage and Fixed calculate very differently — and the **Commission Value** entered on that link.
- Need to stop paying an influencer temporarily without deleting their data → use **Deactivate** on their affiliate link instead of deleting it; this preserves history while stopping new tracked commissions.
- Regenerated a code by mistake → any links using the old code stop attributing sales; you'll need to redistribute the new link to the influencer.

## Related
- [How do I add Intercom live chat to my store?](https://help.dropify.shop/en/reviews_engagement/intercom/)