# How do I add Intercom live chat to my store?

Intercom adds live chat and customer messaging to your store and/or landing pages.

## Steps

1. Open **Intercom** from Apps and click **Connect Intercom**.
2. Enter your Intercom **App ID**.
3. Choose **Display On**: Store Only, Landing pages Only, or Both Store and Landing pages.
4. Save. To make changes later, use **Intercom Settings → Edit Settings**.

## Common problems

- "Failed to connect Intercom" → double-check the **App ID** was copied exactly from your Intercom workspace settings.
- Chat widget isn't showing where expected → confirm **Display On** covers the page type you're checking (Store vs Landing pages).
- Widget shows on the store but not on a specific landing page (or vice versa) → re-open **Edit Settings** and change **Display On** to Both, then verify on each page type.

## Related
- [How do I add Tidio live chat to my store?](https://help.dropify.shop/en/reviews_engagement/tidio/)
- [How do I add Kommunicate live chat to my store?](https://help.dropify.shop/en/reviews_engagement/kommunicate/)