# How do I add Tidio live chat to my store?

Tidio adds live chat and a chatbot widget to your store and/or landing pages so you can engage customers in real time.

## Steps

1. Open **Tidio** from Apps and click **Connect Tidio**.
2. Enter your **App ID** (from your Tidio account).
3. Choose **Display On**: Store Only, Landing pages Only, or Both Store and Landing pages.
4. Save. Update it later from **Tidio Settings → Edit Settings**.

## Common problems

- "Failed to connect Tidio" → recheck the app ID matches the one shown in your Tidio account settings, with no extra characters.
- Chat bubble missing on a landing page → confirm **Display On** includes Landing pages, not just Store.
- Chatbot automations set up in Tidio aren't firing on your store → automation/bot logic is configured inside Tidio itself; this app only controls where the widget displays on Dropify.

## Related
- [How do I add Intercom live chat to my store?](https://help.dropify.shop/en/reviews_engagement/intercom/)
- [How do I add Kommunicate live chat to my store?](https://help.dropify.shop/en/reviews_engagement/kommunicate/)