# How do I set shipping fees by zone for my store?

Go to **Store Settings > Shipping Fees** to create shipping zones and set the delivery cost customers pay in each one.

## Steps

1. Open **Store Settings > Shipping Fees**.
2. Click **Add new shipping zone** and give it a name.
3. Choose the countries, states/provinces, or cities this zone covers (or leave it as "Rest of world" for everywhere else).
4. Open the zone and click **+ Add Shipping Fee Rules** to add a rate: give it a name, an optional description, and a price.
5. Optionally turn on **Free Shipping** for the zone, set an order-amount threshold, and write the message shown to shoppers at checkout (e.g. "Free shipping over $100").
6. Repeat for each region you ship to. You can also **Import data** to create many zones at once from a CSV file (download the template first so headers/columns match).

A location can only belong to one zone — if a country/state/city is already covered elsewhere, it's locked when creating or editing another zone.

## Common problems

- No shipping fee shows at checkout for a customer → their city/state/country isn't covered by any zone yet. Add it to an existing zone or create a "Rest of world" zone as a catch-all.
- CSV import fails or skips rows → the file must match the downloadable template's headers/columns exactly; check the import status message for which rows were skipped and why.
- Free shipping threshold doesn't switch the rate to $0 as expected → double-check the threshold amount and currency match what the customer sees at checkout, and contact support if the checkout still charges the flat rate above your threshold.
- Deleting a zone removes all its rate rules and free-shipping settings — this can't be undone.

## Related
- [Which courier / COD delivery app should I connect on Dropify?](https://help.dropify.shop/en/shipping/choose-a-courier-integration/)
- [How do I connect Ameex to send orders for delivery?](https://help.dropify.shop/en/shipping/ameex/)
- [How do I connect Cathedis for delivery and COD?](https://help.dropify.shop/en/shipping/cathedis/)