# How to connect Space Seller and fix orders not syncing

**Space Seller** is a courier/COD network you connect from the Apps page by pasting a webhook URL, so Dropify can push orders to it and sync delivery status.

## Steps

1. Go to **Apps → Space Seller**. If you don't have an account, use **Create New Account** to register on the Space Seller site first.
2. In your Space Seller account, generate or copy the **Webhook URL** for receiving orders.
3. Back in Dropify, click **Connect SpaceSeller** and paste the Webhook URL, then submit.
4. To change the URL later, reopen the app page and edit your webhook settings.
5. To stop using the integration, choose **Disconnect SpaceSeller**.

## Common problems

- "Failed to connect SpaceSeller" → check that the webhook URL is a valid, complete URL copied from your Space Seller account.
- Orders aren't sent automatically even though the connection looks correct → make sure the ordered products have a SKU set; orders without a matching SKU are skipped.
- Order submission failed error → the message includes the reason returned by Space Seller; check the order's customer info (name, phone, address, city) is complete.
- If orders still don't arrive after checking the above, contact support with the order number for further investigation.

## Related
- [Which courier / COD delivery app should I connect on Dropify?](https://help.dropify.shop/en/shipping/choose-a-courier-integration/)
- [How to connect TajerCOD for COD deliveries](https://help.dropify.shop/en/shipping/tajercod/)
- [How to connect DirDyalk for COD deliveries in Morocco](https://help.dropify.shop/en/shipping/dirdyalk/)