# I was charged twice, or don't recognize a Dropify charge — what do I do?

First check **Account Settings → Billing History** to see exactly what was charged and when. If two charges genuinely match (same amount, same day) or you don't recognize a charge at all, contact support with the details — most duplicate charges are refunded once confirmed.

## Steps

1. Go to **Account Settings → Billing History** and find the charge(s) in question.
2. If you see the same amount charged twice on the same day, this is usually a duplicate — email **support@dropify.shop** with the account email and both charge amounts/dates.
3. If a charge doesn't match anything you remember doing, check whether it was a subscription **renewal** (auto-renewal wasn't disabled) before assuming it's an error — see [How do I cancel my Dropify subscription?](https://help.dropify.shop/en/subscription_billing/cancel-subscription/).
4. Once support confirms the duplicate or error, the refund is typically processed within about 5–10 business days, depending on your bank.

## Common problems

- Charged twice for the same top-up/subscription attempt → this can happen if a payment appeared to fail and you retried; support can confirm from Billing History and refund the extra charge(s).
- Charge doesn't match your account at all → support checks the account email/domain against their records; if nothing matches, the charge may be from a different service — check your bank statement description and any confirmation emails for the actual merchant name.
- Refund confirmed but not received after 7+ days → the confirmation window is **business days**, not calendar days (weekends don't count); if it's genuinely overdue, follow up with your bank using the transaction date.
- A family member or coworker used your card without asking → still contact support with the account email; refunds are handled the same way as any other unauthorized charge.

## Related
- [Can I get a refund for my Dropify subscription?](https://help.dropify.shop/en/subscription_billing/request-a-refund/)
- [How do I cancel my Dropify subscription?](https://help.dropify.shop/en/subscription_billing/cancel-subscription/)
- [I topped up my store balance but it's not showing — what do I do?](https://help.dropify.shop/en/coins_balance/wallet-top-up-not-credited/)