# Can I get a refund for my Dropify subscription?

New subscriptions are covered by a 14-day, no-questions-asked money-back guarantee. After that window, or for a renewal charge, refunds are not guaranteed — email **support@dropify.shop** with your order number and reason to request one.

## Steps

1. Check the date of the charge: if it's within **14 days** of your first purchase of that subscription, you qualify for a full refund.
2. Email **support@dropify.shop** (or use the site's contact form) with your account email, the order number/amount, and why you're requesting a refund.
3. If approved, Dropify processes the refund within about **7 business days**; your bank may take longer to post it. Payment-gateway fees may be deducted, and a discount you received is reflected in the refunded amount.
4. To avoid this coming up again, also disable auto-renewal — see [How do I cancel my Dropify subscription?](https://help.dropify.shop/en/subscription_billing/cancel-subscription/).

## Common problems

- Charge was a renewal, not your first payment → renewal charges are **not refundable** under policy; disable auto-renewal beforehand to prevent this. Support sometimes offers a goodwill exception (converting the charge to store balance, or pausing the subscription) but this isn't guaranteed.
- Small top-up or low-value purchase → purchases of **$20 or less are non-refundable**, including balance top-ups and discounted first-month promo offers (e.g. a $1.99 intro price) — this is final even within 14 days.
- Requested a video-advertising promo/offer → these are excluded from the money-back guarantee.
- Refund approved but not received after several business days → contact your bank; Dropify's side of the refund is usually completed within about 7 business days of approval.
- Account was terminated for a terms violation or non-payment → not eligible for a refund.

## Related
- [How do I cancel my Dropify subscription?](https://help.dropify.shop/en/subscription_billing/cancel-subscription/)
- [I was charged twice, or don't recognize a Dropify charge — what do I do?](https://help.dropify.shop/en/subscription_billing/dispute-a-duplicate-or-unrecognized-charge/)
- [Can I get my store balance/coins refunded to my bank account?](https://help.dropify.shop/en/coins_balance/refund-of-store-balance/)