# My store was deleted for inactivity — can I get it back?

A store is deleted after **3 months** without an active subscription payment or a balance top-up. If it's still eligible, you can restore it yourself from the **Inactive Stores** section by subscribing to a plan again — your data, design, and store coins balance come back with it.

## Steps

1. Log in to your Dropify account and check for an **Inactive Stores** section, or open the restore link from the notification email Dropify sends before deletion.
2. Click **Restore** next to the store.
3. Choose a paid plan (Business or Unlimited) to reactivate it — the first month must be paid to complete the restoration.
4. Once payment is confirmed, the store, its data, and any remaining store coins balance are restored, exactly as they were.
5. After restoring, you can switch to **Pay As You Grow** if you don't want to stay on a fixed monthly plan — see [How do I downgrade or switch my Dropify plan?](https://help.dropify.shop/en/subscription_billing/downgrade-or-change-your-plan/).

## Common problems

- No "Restore" option shows for your store → some stores can no longer be recovered once too much time has passed; contact support with your account email to confirm whether recovery is still possible — if not, you'll need to create a new store on the same account.
- Store shows "No active stores found" → this is the standard message once a store has been deleted for inactivity; check your email for the deletion notice, then follow the restore steps above.
- Restored, but unsure the coins balance carried over → check **Account Settings → Coins/Balance** after restoration; support can review this if it looks wrong.
- Bought a domain that's no longer linked to anything → once you have a store again (restored or new), you can reconnect the same domain.

## Related
- [My store disappeared from the dashboard — where did it go?](https://help.dropify.shop/en/account_login/store-missing-from-dashboard/)
- [How do I cancel my Dropify subscription?](https://help.dropify.shop/en/subscription_billing/cancel-subscription/)
- [How do I downgrade or switch my Dropify plan?](https://help.dropify.shop/en/subscription_billing/downgrade-or-change-your-plan/)