# How do I check the status of my support tickets?

**Support Tickets** lists every request you've sent to Dropify support, with its status and priority, so you can track progress in one place.

## Steps

1. Go to **Support Tickets** in the sidebar.
2. Search by keyword, or filter by **Priority** (Low, Medium, High, Urgent) or **Status** (Open, Pending, In Progress, Resolved, Closed).
3. Check the table for **Ticket ID**, **Subject**, **Priority**, **Category**, **Created At**, **Last Updated**, and **Status**.
4. Click **View** on a ticket to see its full details and any replies.
5. Once your issue is fixed, you can mark a ticket **Resolve** yourself, or select several and use **Bulk Resolve** / **Bulk Delete**.

## Common problems

- Can't find an old ticket → clear the Priority/Status filters, since a ticket marked Resolved or Closed won't show if you're filtering for Open ones only.
- Ticket says "In Progress" for a long time with no reply → check **Last Updated** — if it hasn't moved, add a reply on the ticket itself with any new details rather than opening a duplicate ticket for the same issue.
- Accidentally resolved a ticket that wasn't actually fixed → open a new ticket referencing the same issue if it isn't resolved; there's no built-in "reopen."

## Related
- [How do I submit a new support ticket?](https://help.dropify.shop/en/support_tickets/ticket-create/)