# How to add contacts or import them by CSV

Add customers one at a time with **Add Contact**, or bring in a list at once with **Upload CSV**.

## Steps

1. Go to **Contacts**; use search and sort to find existing entries.
2. To add one manually, select **Add Contact** and fill in phone, name, and tags (default country is set to MA unless you change it).
3. To import many at once, select **Upload CSV** with columns `phone, name, notes, tags` — a downloadable example CSV shows the exact format.
4. Preview the file before confirming the import; the result shows how many were imported, how many duplicates were skipped, and any per-row errors.

## Common problems

- "Couldn't read that file" → make sure you're uploading a plain CSV (not an Excel file saved with a different format) and that the column headers match exactly.
- "No contacts with a phone number were found" → check that your phone column is filled in and not empty for every row.
- Some rows were skipped → duplicates (matching an existing contact) are skipped automatically; check the per-row errors for anything else, such as a missing or invalid phone number.
- Phone numbers imported without the right country code → the default country is MA; include the full international format (with country code) in your CSV to avoid this.

## Related
- [How to send a WhatsApp marketing campaign](https://help.dropify.shop/en/whatsapp_ai_agent/marketing-campaigns/)
- [How to view conversations and take over from the AI agent](https://help.dropify.shop/en/whatsapp_ai_agent/live-chat-and-take-over/)