# Customize each agent's personality, tone, and language

Each of your 5 agents (Sales, Confirmation, Upsell, Marketing, Recovery) has its own name, avatar, personality, tone, and language, which you can customize from its settings icon on the dashboard.

## Steps

1. Open the **Dashboard** and select the settings icon on any agent's card.
2. Set a name and avatar, or keep the defaults (Sales "Houda," Confirmation "Lamia," Upsell "Amine," Marketing "Asmaa," Recovery "Karim").
3. Choose a personality (Friendly, Professional, or Chill) and adjust the tone slider from Very Formal to Very Casual.
4. Set the language to Auto-detect, or force a specific language such as Darija, Arabic, French, English, or Spanish (Portuguese, Turkish, German, Italian, Dutch, Hindi, Urdu, Indonesian, and Malay are also available).
5. Add a custom greeting and, if needed, instructions of up to 5,000 characters to guide how the agent responds.
6. For the Sales agent, set a maximum discount percentage it's allowed to offer customers.

## Common problems

- Agent replies in the wrong language → switch its language setting from Auto to the specific language you want forced.
- Agent's tone feels off-brand → adjust the personality and tone slider, and add a custom greeting or instructions for more control.
- Sales agent is offering discounts you didn't approve → lower or remove the maximum discount percentage in its settings.
- Instructions aren't being followed → keep instructions clear and under the 5,000-character limit; very long or contradictory instructions are harder for the agent to apply consistently.

## Related
- [What is the WhatsApp AI Agent?](https://help.dropify.shop/en/whatsapp_ai_agent/what-is-the-whatsapp-ai-agent/)
- [How to connect your WhatsApp number to the AI Agent](https://help.dropify.shop/en/whatsapp_ai_agent/connect-your-whatsapp-number/)
- [How to view conversations and take over from the AI agent](https://help.dropify.shop/en/whatsapp_ai_agent/live-chat-and-take-over/)