# How to set up the WhatsApp recovery agent

The Recovery agent follows up by WhatsApp on cancelled orders and abandoned carts, optionally with a discount, to bring the sale back.

## Steps

1. Go to **Recovery** and turn on at least one trigger: **Cancelled Orders** and/or **Abandoned WhatsApp Carts**.
2. Set the trigger delay (15–1,440 minutes) — how long to wait before the agent reaches out.
3. Optionally set a discount incentive: a percentage (1–100%) or a fixed amount.
4. Under **Advanced**, choose whether to skip customers who previously rejected an offer, set follow-ups (delay of at least 15 minutes, up to 3 follow-ups), and set a minimum order amount for the agent to act on.
5. Check **sent**, **recovered rate**, and **revenue recovered** on the same page.

## Common problems

- No recovery messages are going out → make sure at least one trigger (Cancelled Orders or Abandoned WhatsApp Carts) is turned on; the agent needs at least one to run.
- Agent keeps messaging customers who already said no → enable **skip customers who rejected** under Advanced.
- Discount being offered on small orders you don't want discounted → set a minimum order amount under Advanced to exclude them.
- Recovery messages feel too frequent → reduce the number of follow-ups or increase the delay between them.

## Related
- [How to set up the WhatsApp order confirmation agent](https://help.dropify.shop/en/whatsapp_ai_agent/order-confirmation-agent/)
- [How to set up the WhatsApp upsell agent and flows](https://help.dropify.shop/en/whatsapp_ai_agent/upsell-agent-and-upsell-flows/)
- [How to read WhatsApp agent insights and reports](https://help.dropify.shop/en/whatsapp_ai_agent/insights-and-reports/)