# WhatsApp agent settings: phone numbers and working hours

**Settings** manages your connected phone numbers, working hours, and general AI behavior, and is the only page that works before you've connected a number.

## Steps

1. Go to **Settings** to see your connected phone numbers, each with a quality rating (High, Medium, Low, or New) and a **Disconnect** option.
2. Under AI behavior, turn on **skip emoji-only messages** if you don't want the agent responding to those, and set a pause between replies (1–60 seconds) to merge rapid follow-up messages from a customer.
3. Manage **blocked phone numbers** to stop the agent (and campaigns) from messaging specific customers.
4. Set what happens when your store is closed: an auto-reply (up to 500 characters), don't reply, or queue the message for later.
5. Set your support contact phone number and notification preferences.

## Common problems

- Disconnecting your only number → this closes open conversations and disables all automations; only disconnect if you're replacing it with another number right away.
- Number shows a Low or New quality rating → this reflects Meta's own rating of your number based on recent messaging; keep response quality high and avoid spammy content to improve it over time.
- Agent replies too fast to a customer typing multiple messages in a row → increase the pause between replies so it merges them into one response.
- Rate limits reached → the platform allows up to 30 messages per minute and 500 per hour per store; heavy campaign sends can hit this and will pace out automatically.

## Related
- [How to connect your WhatsApp number to the AI Agent](https://help.dropify.shop/en/whatsapp_ai_agent/connect-your-whatsapp-number/)
- [WhatsApp AI Agent troubleshooting](https://help.dropify.shop/en/whatsapp_ai_agent/whatsapp-agent-troubleshooting/)
- [How WhatsApp AI Agent billing, coins, and spending limits work](https://help.dropify.shop/en/whatsapp_ai_agent/billing-coins-and-spending-limits/)