How do I connect Ozone Express for shipments and COD?
Install Ozone Express from Apps, then enter your API Key and Key ID to connect the courier for automatic order sync and real-time tracking.
Steps
- Go to Apps > Ozone Express.
- Click Connect Account.
- Enter your API Key (at least 10 characters) and your numeric Key ID, both from your OzoneExpress dashboard settings.
- Submit. A "Connected" badge appears once the credentials are saved.
- No OzoneExpress account yet? Use Create New Account to register on OzoneExpress's site first.
Common problems
- "Invalid credentials" on connectthe API Key must be at least 10 characters and the Key ID must be numeric; re-check both against your OzoneExpress dashboard.
- Order rejected with "city... not recognized by OzonExpress"the order's city doesn't match one in OzoneExpress's coverage list; correct the customer's city and resend.
- Order rejected for phone, address, or COD amountOzoneExpress validates recipient phone format, a complete address, and a valid cash-on-delivery amount before accepting the order.
- "This order has already been submitted to OzonExpress"a duplicate send; check the order's existing tracking number instead of resending.
- Disconnectingstops OzoneExpress from receiving any further orders from the store.
- Country coverageOzoneExpress operates in Morocco; Dropify sends every order to OzoneExpress's Moroccan API.