How to add contacts or import them by CSV

Add customers one at a time with Add Contact, or bring in a list at once with Upload CSV.

By Adam Hubert · Dropify Support · Published 2026-07-03 19:52 · Updated 2026-09-14

Add customers one at a time with Add Contact, or bring in a list at once with Upload CSV.

Steps

Go to Contacts; use search and sort to find existing entries.
To add one manually, select Add Contact and fill in phone, name, and tags (default country is set to MA unless you change it).
To import many at once, select Upload CSV with columns phone, name, notes, tags — a downloadable example CSV shows the exact format.
Preview the file before confirming the import; the result shows how many were imported, how many duplicates were skipped, and any per-row errors.

"Couldn't read that file"make sure you're uploading a plain CSV (not an Excel file saved with a different format) and that the column headers match exactly.
"No contacts with a phone number were found"check that your phone column is filled in and not empty for every row.
Some rows were skippedduplicates (matching an existing contact) are skipped automatically; check the per-row errors for anything else, such as a missing or invalid phone number.
Phone numbers imported without the right country codethe default country is MA; include the full international format (with country code) in your CSV to avoid this.