How to connect your WhatsApp number to the AI Agent
From the WhatsApp AI Agent's Connect screen, select Connect now and complete Meta's signup popup with a phone number that isn't already active on WhatsApp — the whole setup usually takes under 2 minutes and is free.
Steps
- Before starting, make sure your phone number is not currently active on WhatsApp or WhatsApp Business — remove it from that app first if it is.
- Open the WhatsApp AI Agent app and select Connect now.
- In the Meta popup, log in to Facebook, then select or create your Meta Business account and WhatsApp Business Account, and enter your phone number.
- If prompted, select Send Verification Code, enter the 6-digit code you receive by SMS, and select Verify & Connect.
- The first time you connect, you'll go through Meet Your Team to name and customize your 5 agents before reaching the Agents Dashboard.
- Add a billing card to your WhatsApp Business Account in Meta — this is required before any message template can be sent.
Common problems
- Popup closes before finishingreopen Connect now and complete every step without closing the window early.
- "Setup returned no business account id"retry the connection; make sure you completed the Meta Business account step, not just the Facebook login.
- A number can only be linked to one app at a timeif your number is already linked elsewhere, remove it from that Meta Business Manager connection first.
- Verification code never arrivesdouble-check the phone number, wait a minute, and select Send Verification Code again.
- No developer app neededyou don't need to create anything in Meta for Developers yourself; the signup flow handles this.