How does the post-purchase upsell offer work for customers?
Right after a customer completes their order, Dropify can show them a one-click post-purchase upsell page — a single extra offer they can add with one click, without re-entering payment details, before reaching the thank-you page.
Steps
- Create and configure the offer itself in the Upsell Booster app — see How do I create an upsell offer with Upsell Booster? for how to set the product, content, and buttons.
- Attach the upsell to the specific product on either the product page settings or the landing page settings — it only appears for orders of that linked product.
- When a matching order completes, the customer is automatically routed to the upsell page before the final thank-you page.
- If the customer clicks the confirm button, the upsell item is added to their order as a single additional unit; the cancel button skips straight to the thank-you page.
Common problems
- Upsell page never appears after checkoutconfirm the upsell was actually selected in both the product page settings and the landing page settings for the purchased product — creating it in Upsell Booster alone isn't enough to attach it.
- Customer wants to choose a quantity on the upsell pagethis isn't supported; the upsell always adds one unit. Offer quantity tiers as product options instead if that's needed.
- Upsell shown doesn't match the product just purchasedcheck Variant Matching in the upsell's settings; if enabled, it only shows when the purchased variant matches the upsell product's available variants, which can make it seem to "not show" for other variants.