How do I connect Ameex to send orders for delivery?
Connect your Ameex account from Apps > Ameex using your API ID and API Key so orders can be sent to Ameex for delivery and COD collection.
Steps
- Go to Apps > Ameex. If you don't have an Ameex account yet, click Create New Account to sign up on ameex.com first.
- Click Connect Account.
- Enter your API ID and API Key — you'll find both in your Ameex dashboard under Settings > API Integration.
- Click Connect Account to save.
- Once connected, you can send eligible orders to Ameex for delivery from the order; Ameex creates the parcel using the customer's name, phone, address, city, order note, and the cash-on-delivery amount.
To stop using Ameex, open the app page and click Disconnect Account, then confirm — this stops any further orders from being sent automatically.
Common problems
- "The provided Ameex credentials are incorrect"re-check the API ID and API Key against your Ameex dashboard; re-enter them and reconnect.
- "Ameex is not configured correctly" when sending an orderthe app isn't connected yet, or the connection was lost; reconnect from the app page.
- Wrong or unmatched delivery cityAmeex automatically matches the order's city name to its own list of serviceable cities; unusual spellings or abbreviations can fail to match closely enough, so make sure the customer's city is spelled clearly and consistently.
- "Something went wrong" after sending an orderthis is usually a temporary issue on Ameex's side; wait and retry sending the order.
- Country coverageAmeex operates in Morocco; Dropify reformats the customer's phone number to a local Moroccan format before sending it.