How to connect MDM Express and fix common order errors
MDM Express is a courier/COD network you connect from the Apps page to send orders as leads for delivery and sync status back to Dropify.
Steps
- Go to Apps → MDM Express. If you don't have an account, use Create New Account to register on the MDM Express site first.
- Click Connect Account.
- Enter your Store ID and API Key, both from your MDM Express dashboard, then submit.
- Once connected, orders are sent to MDM Express as leads; the customer's city is matched automatically against MDM Express's city list.
- To stop using the integration, open the app page and choose Disconnect Account.
Common problems
- "Failed to connect" or account shows as not configuredmake sure both the Store ID and API Key are filled in and saved; either one missing will block sending orders.
- "Authentication failed" or "not authorized" erroryour API key is invalid or has been revoked; reconnect with a fresh key from MDM Express.
- "Invalid city" errorthe order's city couldn't be matched to MDM Express's city list; check the city spelling on the order.
- "Invalid phone" errorthe customer's phone number on the order isn't in a format MDM Express accepts.
- "Product not found" errorthe SKU on the order line doesn't exist in MDM Express's catalog for your store; confirm the product's SKU matches what's set up with MDM Express.
- Country coverageMDM Express currently serves Libya and Iraq, with Lebanon in beta and Qatar, Bahrain, and Oman launching soon; check before connecting if you sell elsewhere.