COD Partner identity verification is taking a long time
Identity verification for a COD Partner account is reviewed and approved by COD Partner, not by Dropify, so Dropify has no visibility into that review queue and can't speed it up.
Steps
- Confirm you submitted all requested identity documents inside your COD Partner account directly (not through Dropify).
- Contact COD Partner's own support team to check your review status or ask them to expedite — Dropify support cannot approve or track verification on their platform.
- If COD Partner support isn't responding, keep following up with them directly. Dropify can pass along your account details to help, but the resolution has to come from COD Partner.
- Once your account is verified on COD Partner's side, your existing Dropify–COD Partner connection works immediately — no need to reconnect or change anything in Dropify.
Common problems
- Account shows as blocked on a linked partner platform (COD Partner or a similar connected service)this is enforced by that platform, not by Dropify; contact its support directly with your account details.
- COD Partner support hasn't replied for several dayskeep contacting COD Partner directly about the delay; if you're stuck, share your COD Partner account ID with Dropify support so it can be passed along, though final resolution still depends on COD Partner.
- Asked how to get a "manager" account on COD Partnerthat account type is also created on COD Partner's own platform; request it from them directly.