I was charged twice for the same balance top-up — can I get the extra back?
If a top-up appeared to fail and you retried, you may have been charged more than once. Contact support with the payment dates/amounts — they can confirm the duplicate charges and refund the extra ones.
Steps
- Check Account Settings → Coins/Balance or your bank statement to see how many times you were actually charged.
- Email support with your account email, the number of charges, and the amount/date of each one.
- Support confirms the duplicate(s) against your account and refunds the extra charge(s), keeping just one successful top-up.
Common problems
- Top-up showed "failed" so you retried, then got charged for both attemptsthis can happen when a payment actually succeeded on the bank's side even though the page showed an error; don't assume a "failed" message means nothing was charged — check your bank statement before retrying again.
- Card declined with a generic "violation" errorthis is typically on the bank's side, not Dropify's; contact your bank to clear the block before retrying the top-up.
- Only want to keep one of the chargestell support clearly which charge to keep and which to refund to avoid confusion.