Can I get my store balance/coins refunded to my bank account?
Balance top-ups of $20 or less are non-refundable under Dropify's refund policy — this applies even if you never used the balance. Larger amounts can be requested through support, subject to the same policy as other refunds.
Steps
- Check the total amount you're asking to have refunded.
- If it's $20 or under, it isn't eligible for a refund under policy — this includes account balance top-ups specifically.
- If it's over $20, email support with your account email and the amount, and they'll review it against the refund policy (see Can I get a refund for my Dropify subscription? for the general rules and timeline).
Common problems
- Requested a small refund (e.g. $5) and it was declinedthis is expected under policy — top-ups of $20 or less are final, regardless of whether the balance was used.
- Believe you're owed a compensation credit from a past issueprovide any evidence you have (screenshot, prior conversation reference); support reviews these case by case and can add balance as a goodwill credit, which is different from a cash refund.
- Closing your account with unused balance left oversee How do I close or delete my Dropify account? — small remaining balances generally aren't cashed out, but you can leave the account dormant instead of forfeiting it.