How do I close or delete my Dropify account?
There's no self-service "delete account" button. If you have an active subscription, disable auto-renewal yourself first; then email support asking to close/delete the account, and it's removed after a short period of inactivity once there's no active plan or balance.
Steps
- If you have an active subscription, disable auto-renewal yourself from Account Settings → Subscriptions and Payments — support cannot do this step for you.
- Email support with your account email and a request to close/delete your account (and remove your saved card, if any — see How do I remove my saved credit card from Dropify?).
- Once your subscription period ends and the account has no active plan or balance, it's automatically deleted after a period of inactivity; account data is generally retained a short time afterward before permanent removal.
- If you'd rather not lose your store coins balance, you can also just leave the account dormant instead of requesting deletion — an inactive account with no active plan costs nothing.
Common problems
- Account created by mistake, never usedstill email support with the account email; a never-used account is usually the fastest to close.
- Asked support to cancel and delete immediately, but nothing happens until subscription endsthis is expected — the store stays live until the paid period is over, then it's cleared out after inactivity.
- Want data (personal info, orders, store) permanently erased, not just the store closedsay so explicitly in your request; support can confirm what's deleted and what's legally required to retain briefly.
- Still see charges after asking for deletionthis means auto-renewal wasn't disabled; do that yourself, since support doesn't have access to your billing toggle.