Account & Login
9 articles
- Can I change my Dropify store's name?No — the store name is a fixed, core identifier on Dropify and can't be edited, even on a brand-new store with no orders yet. This applies…
- How do I change the email address on my Dropify account?Your primary account email is locked and shown as read-only in Personal Information — you can't edit it yourself. You can add a verified…
- How do I close or delete my Dropify account?There's no self-service "delete account" button. If you have an active subscription, disable auto-renewal yourself first; then email…
- How do I reset my Dropify password?Use Forgot your password? on the login page to get a reset link by email — you don't need to be logged in for this.
- How do I stop marketing/notification emails from Dropify?Turn off newsletter/marketing emails yourself from Store Settings → Notifications — toggle off Receive newsletter emails and save. The…
- I can't log in to my Dropify dashboard — how do I fix it?Most login errors clear up by retrying on the correct login page after a couple of minutes; if it persists, send support a screenshot of…
- I didn't receive my signup verification code — what now?Check your spam/junk folder first, then use the resend code option — most missing verification codes are a delivery delay, not a platform…
- I signed up with Google and can no longer log in — what do I do?If your store was created with Sign in with Google and that Google account is now blocked, lost, or unavailable, a normal password reset…
- My store disappeared from the dashboard — where did it go?If you have more than one store, make sure you're logged into the right one from Store Selection; if a store was deleted for inactivity it…