I signed up with Google and can no longer log in — what do I do?
If your store was created with Sign in with Google and that Google account is now blocked, lost, or unavailable, a normal password reset won't help — contact support to have your Dropify account switched to email/password login.
Steps
- Try signing in again at
https://admin.mydropify.shop/auth/loginusing Sign in with Google first, in case the issue was temporary on Google's side. - If your Google account itself is blocked or inaccessible, resolve that with Google first — some merchants find their Google account is restored on its own after a short wait.
- If Google access can't be restored, email support with the email address your Dropify store was registered under; they can help set up an alternate way to log in.
Common problems
- No "Sign in with Google" button shows anymore, and password reset doesn't workthis happens when the account has no password set at all (Google was the only login method); contact support with your account email so they can link a password to the account.
- Google account was suspended by Google, not by Dropifythis is outside Dropify's control; resolve it with Google support, then retry logging in to Dropify.