How do I change the email address on my Dropify account?
Your primary account email is locked and shown as read-only in Personal Information — you can't edit it yourself. You can add a verified secondary email as a backup from Security and Privacy, but changing the primary email itself requires contacting support and verifying your identity.
Steps
- To add a backup email: go to Account Settings → Security and Privacy → Secondary Email, click Add, verify your password, then verify the new address with the code sent to it.
- To change your primary login email: email support from the email you'd like to remove access to (if possible), or explain your situation, and provide your account creation email, phone number on file, and store name.
- Support verifies your identity — usually by asking you to send a message from the phone number linked to the account — before updating the primary email.
Common problems
- Email field is greyed out in Personal Informationthat's expected; the primary email can't be edited there. Add a secondary email instead, or contact support to change the primary one.
- Lost access to the email tied to the account entirely (e.g. an expired domain-based email)contact support with your old email, phone number, and store name so they can verify ownership and update it.
- Typed the wrong email during signupif you're still on the verification step, look for a change email option there; if you already have a full account, contact support instead of creating a second account.
- Request submitted but no update yetemail-change requests go through a manual identity check, so there's typically a short wait; follow up if you haven't heard back.